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Autoresponders
Whether you are responding to the same type of e-mail on a
daily basis or you would just like to add an automatic response to e-mails sent to a
specific domain address, you can accomplish such a task using the
"autoresponder". An autoresponder will send a standard response e-mail message
(based on a text file you specify) to anyone who sends an e-mail to a specific e-mail
address (which you specify) at your domain. Each of our hosting plans allow you to set up
a specific number of autoresponders for free. You can set up additional autoresponders for
a small additional charge of $1.00/month per autoresponder.
How to set up an autoresponder:
- Create a plain text file which contains the message you wish
to have automatically sent (e.g. sales_request_response.txt) and upload it to your domain
in ASCII mode via FTP.
- Use your Web browser to go to the E-mail Settings section of
your account Control Panel (go to yourdomain.com/stats/ and enter your userID and
password, click on E-mail Settings and re-enter your userID and password if requested).
This page allows you to set your e-mail forwarding, POP accounts, and autoresponders for your account.
- Go to the 'Autoresponders' section of your E-mail Settings
page. It will look like this:
- Under the "@your_domain" heading, enter the e-mail
address at your domain which is intended to invoke the autoresponder. For example, if you
want an autoresponse message sent to anyone who sends an e-mail to
"info@yourdomain.com", you would enter "info". When a user sends an
e-mail message to this address (info@yourdomain.com) the autoresponder will automatically
reply with the message you specify.
- Under the "File to send" heading, enter the location
of the text file you uploaded in step 1 which contains the autoresponse message. The text
in this file will be sent in an e-mail message to whomever sends an e-mail to the address
you specified in step 4. Be sure to enter the complete path to the file relative to your
home directory (example: /subdir/mystuff/services.txt). If you uploaded the file to the
main level of your account (the 'root') you would just enter the name of the file, since
the file is not located within any subdirectories.
- Under the "Reply to" heading, enter the e-mail
address from which you want to have your autoresponse message appear to be coming. This
address will appear in the 'From:' heading in the autoresponse e-mail. If the user replies
to the autoresponse message, the reply will be sent to this e-mail address.
- Under the "Who to Notify" heading, enter the e-mail
address of someone you want to have receive a copy of the original incoming e-mail message
that invoked the autoresponder. The incoming e-mail message will be forwarded to this
address and your automated response will be sent back to the sender. If you leave this
field blank, the incoming email message will be discarded.
In the above example, any person who sends an e-mail to
"info@yourdomain.com" will receive an auto-response via e-mail which contains
the message from the file named "services.txt". If the recipient replies to the
auto-response, their reply will be delivered to the address "sales@your_domain".
Also, a copy of the original incoming e-mail will be sent to
"bob@somedomain.com".
Adding a Subject: line
Most e-mail messages you receive have the following header information: (To: From:
Subject:). To specify a subject, you can simply add a line at the top of the autoresponder
message text file (step 1) that reads:
Subject: Information about our services
You would replace 'Information about our services' with
whatever subject you want to have for the autoresponse e-mail.
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